Terms of Service

Effective date: [28-10-2025]

About Us
These Terms of Service (“Terms”) are a legal agreement between ED Group IT AB (“AI Nordica”, “we”, “us”, “our”) and the person or entity (“Customer”, “you”) that accesses our website or uses our services.
Company: ED Group IT AB (AI Nordica)
Address: Nymilsgatan 15, 42170 Västra Frölunda, Sweden
Contact: [email protected]
Website: ainordica.com

By creating an account, signing an order, or using our services, you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

Services We Provide
We provide AI solutions for businesses, including AI voice receptionists, AI chat assistants, automations, implementation, and ongoing managed services (the “Services”). Specific features, deliverables, and pricing may be described in an order form, proposal, or pricing page (“Order”).

Eligibility

Business use: Services are offered to businesses and organizations, not for private consumer use.

Minimum age: You must be at least 18 and have authority to contract.

Compliance: You may not use the Services from jurisdictions where use is illegal or restricted by sanctions.

Accounts and Acceptable Use
You are responsible for account credentials, configuration, and all activity under your account. You agree not to:

use the Services for illegal, harmful, deceptive, or abusive purposes;

upload or generate content that infringes third‑party rights (including IP/privacy);

attempt to bypass security, reverse engineer, or benchmark for a competing service;

use the Services for high‑risk activities without our prior written consent (e.g., medical diagnosis, legal/financial advice, eligibility/credit decisions, critical infrastructure, biometric identification, or processing special‑category/sensitive data beyond what is permitted by law).

We may investigate violations and suspend or terminate the account if needed to protect the Services, our users, or third parties.

Plans, Fees, Billing, and Trials

Subscriptions and one‑time fees: Fees are due as described in your Order. Unless otherwise stated, subscriptions renew monthly until canceled.

Trials/POCs: If offered, trials are “as is,” may be limited, and auto‑convert to paid at trial end unless you cancel before the trial expires.

No refunds: Except where required by law, fees are non‑refundable.

Late payment: We may suspend access after a grace period of 7 days and may charge statutory interest on overdue amounts. You are responsible for taxes and payment processor charges, if any.

Service Changes, Availability, and Support
We may enhance or modify features, or discontinue components that are obsolete or pose risk. For material adverse changes, we aim to give 30 days’ notice and you may cancel affected Services. We provide commercially reasonable efforts for availability and support; trials and free features are provided without service commitments or warranties.

Intellectual Property

Our IP: All rights in our software, models, prompts, systems, documentation, brand, and know‑how remain ours and our licensors’. We grant you a limited, non‑exclusive, non‑transferable, revocable license to use the Services during your subscription.

Your content: You retain ownership of data, prompts, files, and other content you or your end‑users provide (“Customer Content”). You grant us a worldwide, royalty‑free license to host, process, transmit, and display Customer Content to provide the Services and to meet legal/safety obligations.

Outputs: Subject to third‑party rights and applicable law, as between you and us, you own the AI outputs generated for you (“Outputs”). You are responsible for reviewing Outputs and ensuring they are appropriate for your use case.

Improvement rights: You grant us the right to use de‑identified/aggregated usage data and de‑identified interaction snippets to improve safety, quality, and performance of the Services. If you are an enterprise customer and require an opt‑out from model improvement where technically feasible, contact us to configure this setting.

Feedback: You grant us a perpetual, royalty‑free license to use suggestions or feedback to improve the Services without obligation to you.

Data Protection and Privacy
Our processing of personal data is described in our Privacy Policy, which is incorporated by reference. You will obtain all necessary consents and provide legally adequate notices to end‑users whose personal data you submit to the Services. You will not submit special‑category/sensitive personal data unless permitted by law and agreed in writing with us.

AI‑Specific Disclaimers and Human Oversight
AI systems may produce incorrect or incomplete content. You are responsible for using human judgment, independent verification, and appropriate safeguards before relying on any Output. The Services are not a substitute for professional advice. We disclaim responsibility for decisions made or actions taken based on Outputs, except to the extent liability cannot be excluded under applicable law.

Third‑Party Services
The Services may interoperate with third‑party products (e.g., model providers, telecom, messaging, analytics, payments). Your use of those products is subject to their terms and privacy practices. We are not liable for unavailability or changes in third‑party services.

Suspension and Termination

Your termination: You may cancel subscriptions at any time; the cancellation takes effect at the end of the current billing period unless otherwise agreed in an Order.

Our termination/suspension: We may suspend or terminate for breach, abuse, non‑payment, legal/safety risk, or if continued service is impractical.

Post‑termination: Upon request within 30 days after termination, we will provide a commercially reasonable export of your available data. We may thereafter delete or archive data per our retention schedules and legal obligations.

Warranties; Disclaimers
Except as expressly stated in an Order, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, accuracy, and availability. Trials, beta features, and free tiers carry no warranties or service commitments.

Limitation of Liability
To the maximum extent permitted by law:

Neither party is liable for any indirect, incidental, special, consequential, or punitive damages; lost profits, revenue, data, or business interruption.

Our total aggregate liability arising out of or related to the Services is limited to the fees you paid to us for the Services giving rise to the claim in the 12 months preceding the event.
These limits do not apply to liability that cannot be limited by law.

Indemnification

By you: You will defend and indemnify us against claims arising from (a) your Customer Content, (b) your use of the Services in breach of these Terms or law, or (c) your violation of third‑party rights.

By us: We will defend and indemnify you against third‑party claims that the Services, as provided by us, infringe a valid IP right, provided you promptly notify us and cooperate. We may modify or replace the Services to cure infringement or refund prepaid fees for the affected portion if we cannot provide a non‑infringing alternative. This obligation does not apply to claims based on your configurations, data, misuse, or combinations not provided by us.

Compliance; Export; Sanctions
You represent that you and your end‑users are not subject to sanctions and will comply with export control and sanctions laws. You will not use the Services in prohibited jurisdictions or for prohibited end‑uses.

Confidentiality
Each party may access the other’s non‑public information. The receiving party will use such information only to perform under these Terms and protect it with reasonable care. This section does not limit disclosures required by law (with notice where permitted).

Governing Law and Disputes
These Terms and any dispute or claim (including non‑contractual disputes) are governed by Swedish law, excluding conflict‑of‑laws rules. The courts of Göteborg, Sweden, have exclusive jurisdiction. Before filing, the parties will first attempt in good faith to resolve disputes within 30 days after written notice.

Notices
We may provide notices by email, in‑product messages, or posting to our website. Legal notices to us must be sent to: ED Group IT AB, Nymilsgatan 15, 42170 Västra Frölunda, Sweden, and to [email protected].

Changes to the Terms
We may update these Terms from time to time. Material changes will be posted with an updated effective date and, where appropriate, communicated via email or in‑app. Continued use after the effective date constitutes acceptance.

Assignment
You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to us. We may assign these Terms to an affiliate or successor with notice.

Entire Agreement; Order of Precedence; Severability
These Terms, the Privacy Policy, and any Order form the entire agreement and supersede prior discussions. If there is a conflict, the Order controls, then these Terms, then referenced policies. If any provision is unenforceable, the remainder will remain in effect.

Contact
Questions about these Terms: [email protected]

End of Terms